Last week I completed the ten steps in Stine to begin my enrolment as Promotion student (Institut für Romanistik). The state that appears after that was "received". I never received an email confirmation as it is explained in the page, before starting the process. Since yesterday I cannot enter to my Stine account (I have not a user ID yet, I've always accessed via e-mail registrated). The page advises that user or password are wrong, but when I try to recover password, appears "Error: Please enter an identifier". I cannot access to the account to verify if there is any news or to try to report what happens. Could you help me asap, please? This is really frustrating.