[Urgent Case] - [Matriculation Number - 7961492] - Health Insurance and Visa

Dear Sir/Madam,

My matriculation number is "7961492".

I have been contacting via contact form and phone line via international call (during UHH campus centre working hours) and nobody take a look at my issue.

As I am 33 years old, I bought the private insurance from MAWISTA.
I asked the BARMER to forward my insurance notification. The BARMER said they already forwarded on 28 July 2025; however, campus centre said they never received it.

So Today, 18 August 2025, I asked BARMER again to send the insurance notification again and they already forwarded it.

In addition, I also asked the TK, to forward my insurance notification and they already forwarded to the University.

I am from Myanmar, we do not use First Name or Last Name; however, due to the online application requirement, I use my first name as "Ye Kyaw" and last name as "Tun". But, in STiNE account, it is displayed my first name as "Ye" and last name as "Kyaw Tun". I requested 2 times to change during online enrollment application and after online enrollment application. But nobody changed it.

So, I would like to know how the university register my name ? Is it "Ye Kyaw Tun" or "Kyaw Tun,Ye"? In my passport, acceptance letter , my exact and correct name is Ye Kyaw Tun.

So please kindly check why the university did not receive the insurance notification from BARMER. This is because it has been 3 weeks already and the issue has not been resolved.

Please let me know if you need original documents to send.

Also, I already paid the semester contribution fee on 14 August 2025 and it does not reflect any status on STiNE account. I noticed in Semester contribution letter, my name was mentioned was "Kyaw Tun, Ye" instead of "Ye Kyaw Tun".

I need get the enrollment certificate to apply for national visa at German Embassy Yangon, Myanmar. It usually take 4 to 6 weeks.
So please kindly solve my case urgently as nobody in campus centre (via contact form) is replying my query.

Hello Ye Kyaw,

1) Your names have already been corrected in STiNE. Please have a look one more time.

2) The semester contribution has been received.

3) Unfortunately, the notification about your health insurance has not been received yet, therefore the semester certificate cannot be issued. I think you should contact your health insurance company again.

Best regards,
BK

Dear Sir/Madam,

What about my wife's insurance status? Her matriculation number is "7959463".

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I have been notified that I need to approach to the University because BARMER said they already sent it on 28th July August. I attached the screenshots of the insurance record which is from BARMER.

The BARMER side said that they do not know how they can help me this case.

Hello yekyawtun,

Everything is fine now. The digital notification about your health insurance has been received. The semester certifcate can be found in your account in documents.

Best regards,
BK