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URGENT : Never received the 2FA code list

Verfasst: Mo 29. Sep 2025, 10:39
von Yaad
Hello team,
I have been trying to login to my stine account to pay the semester contribution but it is asking for the 2FA code which I never recieved.
Mine was apparently "generated on 06.06.2025 05:30:37" but I never received.
I am an international student admitted into MSc Physics program. Could you also let me know the finale date by which the semester contribution must be paid.

Re: URGENT : Never received the 2FA code list

Verfasst: Mo 29. Sep 2025, 10:54
von Campus Center - AO
Dear Yaad,
please contact the serviceline of our "Rechenzentrum" (IT services):

https://www.rrz.uni-hamburg.de/en/berat ... eline.html

https://www.rrz.uni-hamburg.de/en/kennu ... g/2fa.html

The semester contribution can also be paid using the following bank detail and your Matrikelnummer (student ID): https://www.uni-hamburg.de/en/campuscen ... itrag.html (scroll until the end of the page to find the bank account information)

Re: URGENT : Never received the 2FA code list

Verfasst: Di 30. Sep 2025, 07:24
von Yaad
Hello team,
Yes I did pay my contribution using the information you shared along with my matriculation number provided in the stine login details mail.
However to know whether the money has been received I need access to stine to find the receipt.
The RZZ dept does not accept mails from non surf email ids and I have not yet received that too.
So how do I contact them?
Thank you

Re: URGENT : Never received the 2FA code list

Verfasst: Di 30. Sep 2025, 09:20
von Campus Center - AO
STiNE contact:

Email: rrz-serviceline@uni-hamburg.de

Support form:
--> without functioning user id: https://www.rrz.uni-hamburg.de/en/berat ... ar-ob.html

To find out if we have received the semester contribution, please contact us using the campus center contact form: https://www.uni-hamburg.de/en/campuscen ... enter.html